The importance of keeping appointed time

I tend to be loyal to a handful of guys who travel through DC. One of my regulars contacted me last week saying he was coming to DC. I immediately booked an appointment for a massage as he was fully booked up last visit and I didn't get to see him. A few days later he cancelled his trip.

Got another email earlier in the week saying he was coming this week. I booked an appointment two days in advance. Yesterday he asks if I can make it 30 minutes later. I agreed. When I sent him a text today...

The importance of keeping appointed time